eSIMaaS Doc Chatbot

RAG chatbot embedded in the eSIMaaS customer portal that answers questions from the eSIMaaS product documentation. First AI initiative from the Digital Platform line to reach production. Legal and compliance review cleared.

Context

eSIMaaS portal users needed self-service access to documentation without opening support tickets. The chatbot retrieves relevant documentation sections and generates grounded, cited answers directly in the portal.

Architecture

• AWS Bedrock for LLM inference and embeddings
• Documentation corpus: eSIMaaS technical and user documentation
• Embedded in eSIMaaS customer portal

Status

In production. Legal compliance review completed.