SLP Ask-AI Chatbot

AI-powered diagnostic assistant embedded in the SLP (Service Level Platform) portal for VZW internal L1/L2 support teams. Answers operational queries and guides troubleshooting by reasoning over live data from OTA, DP+, SM-DS, and MTAS Bridge.

Context

VZW internal support teams need to cross-reference multiple systems (OTA logs, DP+ status, SM-DS diagnostics) during incident resolution. The chatbot surfaces the relevant data and proposes guided diagnostic steps without leaving the SLP portal.

Architecture

• Multi-source retrieval: OTA, DP+, SM-DS, MTAS Bridge
• Grounded answers with data source attribution
• Embedded in SLP portal interface

Status

PoC — in active development.