AI @ MCS
Initiative

SLP Ask-AI Chatbot

RAG chatbot in the SLP portal with AI-guided diagnostics across OTA, DP+, SM-DS, and MTAS Bridge data.

Confluence ↗
Pilot Product Engineering

AI-powered diagnostic assistant embedded in the SLP (Service Level Platform) portal for VZW internal L1/L2 support teams. Answers operational queries and guides troubleshooting by reasoning over live data from OTA, DP+, SM-DS, and MTAS Bridge.

Context

VZW internal support teams need to cross-reference multiple systems (OTA logs, DP+ status, SM-DS diagnostics) during incident resolution. The chatbot surfaces the relevant data and proposes guided diagnostic steps without leaving the SLP portal.

Architecture

  • Multi-source retrieval: OTA, DP+, SM-DS, MTAS Bridge
  • Grounded answers with data source attribution
  • Embedded in SLP portal interface

Status

PoC — in active development.

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Initiative · pilot · DES · OTA, ODC · Product, Engineering

Owner: SLP Team

Last reviewed: 1 May 2026