COTA SaaS Doc Chatbot

RAG-based chatbot embedded in the COTA SaaS portal that lets customers self-serve from product documentation. Running as a PoC in PI#30 — target is 20% reduction in How-to support tickets.

Context

COTA SaaS customers frequently raise support tickets for operational questions answered in existing documentation. The chatbot retrieves relevant docs at query time and generates grounded answers with source citations.

Architecture

• Documentation indexed via Confluence/docs APIs → chunked → embedded → vector store
• Retrieval: hybrid search over COTA product documentation
• LLM generates response with citations back to source pages
• Embedded in the COTA SaaS customer portal

Status

PoC — PI#30. Not yet in production.